Sarah Chen
Head of Support, TechFlow"Chatwoot cut our response time by 60%. Unified inbox is a game-changer for our remote team."
Connect with customers seamlessly
Chatwoot is an open-source customer engagement platform that helps businesses connect with customers across multiple channels.
Trusted by 10,000+ companies worldwide
New message from
Sarah Johnson
Live Demo
Omnichannel
Connect via email, chat, social media
Team Inbox
Collaborate on customer conversations
Automations
Streamline repetitive tasks
Analytics
Measure team performance
Features
Everything you need to deliver exceptional customer support across multiple channels.
Omnichannel Support
Connect with your customers wherever they are. Chatwoot brings all your customer conversations into one place.
- Website live chat with customizable widget
- Email, SMS, WhatsApp integration
- Social media platform integration
- Unified conversation view across channels
Team Collaboration
Work together seamlessly to deliver faster, more efficient support to your customers.
- Shared team inbox with assignment capabilities
- Internal notes and @mentions for team coordination
- Real-time status updates and notifications
- Workload distribution and prioritization tools
Automation & Chatbots
Save time and improve efficiency with intelligent automation and conversational chatbots.
- AI-powered chatbots for common inquiries
- Auto-assignment rules based on agent skills
- Canned responses for frequent questions
- Workflow automation with customizable triggers
Analytics & Reporting
Gain valuable insights into your customer support performance and team productivity.
- Comprehensive performance dashboards
- Response time and resolution metrics
- Customer satisfaction tracking
- Customizable reports and export options
Additional Features
Multi-Language Support
Support customers in their preferred language with automatic translation capabilities.
API & Integrations
Connect with your favorite tools and customize workflows with our robust API.
Knowledge Base
Create a self-service help center to empower customers to find answers on their own.
Channels
Connect with your customers wherever they are. Chatwoot brings all communication channels into one unified platform.
One Platform, All Channels
Manage customer conversations from multiple channels in one place. No more switching between different tools.
Website Live Chat
Engage with visitors in real-time with a customizable chat widget that matches your brand.
- Customizable appearance
- Proactive messaging
- Visitor information
Email Integration
Convert emails into conversations with threading support and automated routing.
- Email threading
- Shared mailbox
- Attachment support
Social Media
Connect your social accounts to respond to messages and comments directly from Chatwoot.
- Facebook & Instagram
- Twitter/X integration
- Comment management
More Communication Channels
SMS
Live Voice
API Integration
Integrations
Connect Chatwoot with your favorite tools and services to create a seamless customer support workflow.
Powerful Integrations
Extend Chatwoot's functionality by connecting with the tools and services you already use in your workflow.
CRM Integration
Connect with popular CRM systems to maintain a unified view of your customer interactions.
Calendar & Scheduling
Integrate with calendar apps to schedule meetings and follow-ups directly from conversations.
Project Management
Create tasks in your project management tools directly from customer conversations.
Connect With Your Favorite Tools
CRM & Customer Data
- Salesforce
- HubSpot
- Zoho CRM
- Segment
Communication Tools
- Slack
- Microsoft Teams
- Twilio
- SendGrid
Development Tools
- GitHub
- Jira
- Zapier
- Webhooks
API & Custom Integrations
Build your own integrations with our robust API. Connect Chatwoot to any service or create custom workflows tailored to your business needs.
RESTful API
Full API access with comprehensive documentation.
Webhooks
Create event-based triggers for your systems.
Developer Support
Get help from our team for your custom integrations.
POST /api/v1/conversations
200 OK
{
"conversation_id": "12345",
"status": "open",
"inbox_id": "67890",
"messages": [
{
"content": "How can I help you?",
"type": "outgoing"
}
]
}
Open Source
Chatwoot is proudly open source. Join our community of contributors and help shape the future of customer engagement.
By the Community, For Everyone
Our open-source approach ensures transparency, continuous improvement, and empowers businesses of all sizes to provide exceptional customer support.
Global Community
Join 1000+ developers working together to build the best customer engagement platform.
Free Forever
Self-host for free with unlimited agents and complete access to the source code.
MIT Licensed
Freedom to use, modify, and distribute with minimal restrictions.
10K+ Stars
on GitHub
10K+
Stars
2K+
Forks
250+
Contributors
1.2K+
Pull Requests
Join Our Community
Connect with developers, ask questions, and share your experiences with the Chatwoot community.
Contribute to Chatwoot
Whether you're fixing bugs, adding features, or improving documentation, your contributions are welcome.
- Code contributions
- Bug reports and feature requests
- Documentation improvements
What Contributors Say
Sarah Johnson
Frontend Developer
"Contributing to Chatwoot has been an amazing experience. The community is welcoming and supportive, making it easy for new contributors to get started."
Michael Chen
Full Stack Developer
"The open source nature of Chatwoot allowed me to customize it for my specific needs. Now I contribute back to help others do the same."
Alex Rodriguez
DevOps Engineer
"I love that Chatwoot is open source. It's easy to deploy, highly customizable, and the community is always helping to make it better."
Ready to Join the Community?
Join thousands of developers contributing to one of the fastest-growing open source customer engagement platforms.
Pricing
Simple, transparent pricing for businesses of all sizes. Choose the plan that fits your needs.
Free
$0
/ month
Perfect for small teams just getting started with customer support.
- Up to 3 agents
- Email & Chat support
- Basic reporting
- 1 website integration
- Team collaboration tools
- API access
Most Popular
Growth
$29
/ agent / month
Ideal for growing teams that need collaboration tools.
- Unlimited agents
- Email, Chat & Social channels
- Advanced reporting & analytics
- Multiple website integrations
- Team collaboration tools
- API access
Enterprise
Custom
For large organizations with advanced needs and custom requirements.
- Everything in Growth plan
- Dedicated account manager
- Premium support & SLAs
- Custom integrations
- On-premise deployment option
- SSO and advanced security
Free
$0
/ year
Perfect for small teams just getting started with customer support.
- Up to 3 agents
- Email & Chat support
- Basic reporting
- 1 website integration
- Team collaboration tools
- API access
Most Popular
Growth
$24
/ agent / month
Ideal for growing teams that need collaboration tools. Save 17%
- Unlimited agents
- Email, Chat & Social channels
- Advanced reporting & analytics
- Multiple website integrations
- Team collaboration tools
- API access
Enterprise
Custom
For large organizations with advanced needs and custom requirements.
- Everything in Growth plan
- Dedicated account manager
- Premium support & SLAs
- Custom integrations
- On-premise deployment option
- SSO and advanced security
Compare All Features
| Features | Free | Growth | Enterprise |
|---|---|---|---|
| Agents | Up to 3 | Unlimited | Unlimited |
| Channels | Email, Chat | Email, Chat, Social | All + Custom |
| Reporting | Basic | Advanced | Custom |
| API Access | |||
| Automations | Basic | Advanced | Custom |
| SLA Management | Basic | Advanced | |
| Custom Branding |
Frequently Asked Questions
Can I upgrade or downgrade my plan later?
Yes, you can upgrade or downgrade your plan at any time. Changes to your subscription will be prorated based on the remaining time in your billing cycle.
What happens after my free trial ends?
After your 14-day free trial, you'll automatically be moved to the Free plan unless you choose to upgrade to a paid plan. Your data will remain intact.
Do you offer discounts for non-profits?
Yes, we offer special pricing for non-profit organizations and educational institutions. Please contact our sales team for more information.
How does agent-based pricing work?
You're charged based on the number of agent seats you need. Each agent can handle unlimited conversations across all supported channels.
Ready to improve your customer support?
Get started with Chatwoot today and transform how you engage with your customers.
Trusted by teams worldwide
See how businesses deliver exceptional customer experiences with Chatwoot
Marcus Johnson
CX Director, ShopFast"Automation rules saved us 12 hrs/week. Our CSAT jumped from 82% to 96% in 3 months."
Aisha Patel
Founder, GreenCart"Real-time translations let us support 11 languages instantly. Revenue from APAC grew 40%."
Join 10,000+ teams delivering stellar customer support with Chatwoot
Start delighting customers today
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